Part-Time Retail Customer Host Associate - Archer Store

Goodwill of Colorado•Denver, CO

10h•$19•Onsite

About The Position

This part-time position involves greeting customers at the store entrance, managing restroom access, checking receipts upon exit, and thanking customers. The role requires individuals with customer service experience who are enthusiastic and willing to engage with customers. The Associate I, Retail Customer Host provides the first impression of the store, ensuring a welcoming and positive shopping experience. A key responsibility is receipt checking as a loss prevention measure to verify purchases, prevent theft, and ensure transaction accuracy. The Associate must identify discrepancies, communicate with management, and resolve problems to maintain a safe and welcoming environment.

Requirements

A High School diploma or equivalent is preferred.
Prior Retail Store door attendant experience is a plus.
Must have attention to detail and ability to make decisions.
Ability to use basic technologies to be able to follow company standards.
Must have the ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
Must have strong communication skills and the ability to take initiative in a situation.
Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English; bilingual is a plus.
Must have the ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude are essential for creating a positive customer experience and ensuring safety and satisfaction.
Provide a friendly demeanor and have a positive and approachable attitude.
The capacity to handle customer inquiries and concerns calmly and professionally.
The ability to connect with people and build rapport.
Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.
The ability to stand for extended periods, especially in busy environments.
Heavy lifting: 45 lbs & over - OCCASIONALLY
Moderate lifting: 15-44 lbs - OCCASIONALLY
Light lifting: 14 lbs & under - OCCASIONALLY
Heavy carrying: 45 lbs & over - OCCASIONALLY
Moderate carrying: 15-44 lbs - OCCASIONALLY
Light carrying: 14 lbs & under - OCCASIONALLY
Pushing/Pulling - OCCASIONALLY
Reaching: Above Shoulder - OCCASIONALLY
Reaching: At Shoulder - OCCASIONALLY
Reaching: Below Shoulder - OCCASIONALLY
Twisting - OCCASIONALLY
Bending - OCCASIONALLY
Kneeling/Crawling – OCCASIONALLY
Squat - OCCASIONALLY
Climbing: Use of legs only (stairs) - OCCASIONALLY
Hearing - CONTINUOUSLY
Vision: Visual, close - CONTINUOUSLY
Vision: Visual, distant - CONTINUOUSLY
Vision: Visual, depth perception - CONTINUOUSLY
Vision: Visual, color vision – CONTINUOUSLY
Hands/Fingers: Simple grasping - CONTINUOUSLY
Hands/Fingers: Fine Manipulation - CONTINUOUSLY
Hands/Fingers: Repetitive Movements - CONTINUOUSLY
Walking - CONTINUOUSLY
Standing - CONTINUOUSLY
Speaking - CONTINUOUSLY

Nice To Haves

Prior Retail Store door attendant experience is a plus.
Bilingual is a plus.

Responsibilities

Welcome customers with a warm smile and genuine greeting.
Provide store information, answer questions, offer shopping carts or hand baskets, and direct customers to specific areas.
Manage customer flow during busy times and maintain a friendly and organized entrance.
Share relevant store information, including item locations and discounts.
Inform customers about any upcoming events.
Thank customers sincerely for shopping and supporting the mission.
Check customers' receipts to verify purchases upon leaving the store.
Refer merchandise that cannot be validated by a receipt to point of sale (POS) for additional customer service.
Politely ask customers without a receipt or with an invalid receipt to return to the store to be processed through the POS.
File appropriate reports with the Risk department.
Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
Maintain a keen sense of observation to monitor people and identify suspicious behavior while maintaining a calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Perform additional responsibilities as required.