Part-Time Retail Customer Host Associate - Havana Store

Goodwill of Colorado•Aurora, CO

24d•Onsite

About The Position

This part-time position is located at the Havana Store entrance. The primary role is to greet customers entering the store, manage restroom access, check receipts upon exit as a loss prevention measure, and thank customers for shopping. Excellent customer service skills are essential. The Associate ensures a positive first impression and shopping experience, verifies purchases against receipts to prevent theft and fraud, and resolves discrepancies. They are responsible for maintaining a safe and welcoming environment.

Requirements

High School diploma or equivalent is preferred.
Prior Retail Store door attendant experience is a plus.
Attention to detail and ability to make decisions.
Ability to use basic technologies to follow company standards.
Ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
Strong communication skills and the ability to take initiative.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English.
Ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude.
Friendly demeanor and a positive and approachable attitude.
Capacity to handle customer inquiries and concerns calmly and professionally.
Ability to connect with people and build rapport.
Must be able to work a varied schedule which may include evenings between 3 and 8:30, weekends, and holidays as needed with occasional overtime.
Ability to stand for extended periods, especially in busy environments.
Hearing - Continuously
Vision: Visual, close - Continuously
Vision: Visual, distant - Continuously
Vision: Visual, depth perception - Continuously
Vision: Visual, color vision - Continuously
Hands/Fingers: Simple grasping - Continuously
Hands/Fingers: Fine Manipulation - Continuously
Hands/Fingers: Repetitive Movements - Continuously
Walking - Continuously
Standing - Continuously
Speaking - Continuously

Nice To Haves

Bilingual is a plus.

Responsibilities

Greet customers with a warm smile and genuine greeting.
Provide store information, answer questions, offer shopping carts or hand baskets, and direct customers to specific areas.
Manage customer flow during busy times and maintain a friendly and organized entrance.
Share relevant store information, discounts, and upcoming event information with customers.
Thank customers sincerely for shopping and supporting the mission.
Check customers' receipts to verify purchases upon leaving the store.
Refer merchandise that cannot be validated by a receipt to point of sale (POS) for additional customer service.
Politely ask customers without a receipt or with an invalid receipt to return to the store to be processed through the POS.
File appropriate reports with the Risk department.
Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
Maintain a keen sense of observation to monitor people and identify suspicious behavior while maintaining a calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Perform additional responsibilities as required.