Part-Time Retail Customer Host Associate - Austin Bluffs Store

Goodwill of Colorado•Colorado Springs, CO

3d•$16•Onsite

About The Position

This part-time position is located at the Austin Bluffs Store entrance. The Retail Customer Host Associate is responsible for providing a welcoming first impression to customers, greeting them as they enter and thanking them as they exit. This role involves checking receipts as a loss prevention measure, identifying and resolving discrepancies, and ensuring a positive and safe shopping experience. The Associate will also answer customer questions, provide store information, and share details about discounts and upcoming events. Responsiveness in communication and excellent customer service skills are essential, as this is the first point of contact a customer has with the store.

Requirements

High School diploma or equivalent is preferred.
Prior Retail Store door attendant experience is a plus.
Attention to detail and ability to make decisions.
Ability to use basic technologies to follow company standards.
Ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
Strong communication skills and the ability to take initiative.
Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English; bilingual is a plus.
Ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude.
Friendly demeanor and a positive and approachable attitude.
Capacity to handle customer inquiries and concerns calmly and professionally.
Ability to connect with people and build rapport.
Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.
Ability to stand for extended periods, especially in busy environments.
Continuously use hearing.
Continuously use close, distant, depth perception, and color vision.
Continuously use hands/fingers for simple grasping, fine manipulation, and repetitive movements.
Continuously walk.
Continuously stand.
Continuously speak.

Nice To Haves

Prior Retail Store door attendant experience is a plus.
Bilingual is a plus.

Responsibilities

Greet customers with a warm smile and genuine greeting.
Provide store information, answer questions, offer shopping carts or hand baskets, and direct customers to specific areas.
Manage customer flow during busy times and maintain a friendly and organized entrance.
Share relevant store information, such as item locations and discounts.
Inform customers about any upcoming event information.
Thank customers sincerely for shopping and supporting the mission.
Check customers' receipts to verify purchases upon leaving the store.
Refer merchandise that cannot be validated by the receipt to point of sale (POS) for additional customer service.
Politely ask customers without a receipt or with an invalid receipt to return to the store to be processed through the POS.
File appropriate reports with the Risk department.
Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
Maintain a keen sense of observation to monitor people and identify suspicious behavior while maintaining a calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Perform additional responsibilities as required.