Retail Customer Framer

Michaels Stores•Wyomissing, PA

1d•Onsite

About The Position

This role focuses on building customer relationships and creating memorable framing solutions for their art. The position involves assisting customers with shopping, finding products, and maintaining a safe, clean, and clutter-free store environment. The Framer is responsible for executing company programs and policies, delivering sales and production results, and completing framing orders with high quality and on time. They will also maintain the ready-made frame department and other assigned areas, provide friendly customer service, and support shrink and safety programs. The role requires interaction with others in a positive and respectful manner, promoting company values, and participating in truck un-load and stocking processes. Additionally, the Framer will operate the cash register, handle cash, acknowledge customers, assist with Omni channel processes, and perform other duties as assigned.

Requirements

basic computer skills and basic measuring skills
ability to operate the framing equipment and glass cutter

Nice To Haves

retail experience
Experience selling products and/or services to customers

Responsibilities

Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions. deliver sales and production results
Complete framing orders with a high degree of quality and on time
Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
Follow Standard Operating Procedures (SOPs) and Company programs
Support shrink and safety programs
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Operate cash register and execute cash handling to standards
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes