Part Time Retail Customer Experience Manager (Nights & Weekends, Must Have Open Availability)

Michaels Stores•Glen Allen, AL

1d•Onsite

About The Position

This part-time role focuses on delivering a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards. The position involves delivering friendly customer service, assisting the Store Manager with operational adherence, and ensuring compliance with company policies and applicable laws. The role also includes leading class and in-store events, managing shrink and safety programs, assisting with cash reconciliation and inventory processes, and onboarding new team members. Additionally, the Customer Experience Manager will train, coach, and support the customer experience team, serve as Manager on Duty, and interact positively with others while promoting company values. The role requires acknowledging customers, helping locate products, providing solutions, and participating in truck unloading and stocking. Cross-training in Custom Framing selling and production is also a responsibility. In select stores without a dedicated Framing Manager, this role includes leading custom framing solutions and managing the framing workload.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Retail management experience preferred.

Responsibilities

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
Plan and lead the execution of class and in-store events in accordance with Company programs.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
Acknowledge customers, help locate the product and provide solutions.
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
Manage and execute the shrink and safety programs.
Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Other duties as assigned.