Retail Customer Experience Associate, Southridge Mall - Full Time

Macy's • Greendale, WI

8d • Onsite

About The Position

Macy's is more than just a store; it's a story that has captured hearts and minds for over 160 years. As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers, prioritizing satisfaction by actively engaging with shoppers both in-store and online. You will drive cross-category sales, make tailored product recommendations using your deep understanding of fashion, fit, and function, and leverage digital tools to enhance the customer journey. This role involves working across different departments daily and building client relationships through outreach tools like My Client and social media. Collaboration with peers, store leaders, and brand partners is key to identifying opportunities, resolving challenges, and elevating the overall customer experience. In addition to service and selling, you will support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures. A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service are essential.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Meeting daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Can work on your own but are great with team dynamics.
• Can handle electronic devices with no problem.
• At least 2 years of selling or customer experience preferred.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Create exceptional, personalized shopping experiences for customers.
• Actively engage with shoppers across all touchpoints - both in-store and online.
• Drive cross-category sales to support overall business goals.
• Make tailored product recommendations based on fashion, fit, and function.
• Leverage digital tools to enhance the customer journey.
• Work across different departments daily, often transitioning between multiple areas.
• Build client relationships through outreach tools like My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
• Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
• Greet teammates warmly and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome to customers, make eye contact, and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goal challenges.
• Handle electronic devices with no problem.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed