Retail Cosmetics Sales Counter Manager - Trend Beauty, Lakewood Center - Full Time
About The Position
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules/procedures in English.
- Talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours.
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders.
- Reaching, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Responsibilities
- Lead a dynamic team of Beauty Advisors.
- Manage all aspects of a specific cosmetics brand.
- Deliver genuine hospitality through personalized consultations and expert product application.
- Inspire teamwork to drive sales and elevate the customer experience.
- Cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service.
- Meet and exceed sales goals.
- Analyze business performance.
- Execute vendor events and promotions.
- Partner with vendors and store leadership to grow the business.
- Oversee stock presentation, hygiene standards, and team performance.
- Set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends.
- Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
- Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
- Support merchandising updates and keeping the space visually appealing and welcoming.
- Coach the team to share Loyalty benefits.
- Ensure customers leave with everything they need.
- Model collaboration, honesty, and care.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting relationships with clients and drive client development through outreach and follow-up.
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional and customer-first manner.
- Stay informed on new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
