About The Position
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience. Every day starts with a positive example, energized and ready to inspire your team, ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends. On the floor, you lead through action, welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, supporting merchandising updates and keeping the space visually appealing and welcoming throughout the day. You help the team finish strong by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you. You model collaboration, honesty, and care, supporting your peers so the whole team can better serve our customers and communities, striving to improve every day, taking pride in work, achieving sales goals, and learning from each other.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred
Responsibilities
- Lead a dynamic team of Beauty Advisors
- Manage all aspects of a specific cosmetics brand
- Deliver genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences
- Inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections
- Cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service
- Meet and exceed sales goals
- Analyze business performance
- Execute vendor events and promotions
- Partner with vendors and store leadership to grow the business
- Oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience
- Inspire your team and ensure your counter is polished, organized, and fully prepared to welcome customers
- Review daily sales goals
- Stay informed on new launches, top-performing products, and current beauty trends
- Lead through action by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships
- Help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards
- Support merchandising updates and keep the space visually appealing and welcoming throughout the day
- Coach the team to share Loyalty benefits
- Ensure customers leave with everything they need, and end each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch
- Model collaboration, honesty, and care, supporting your peers so the whole team can better serve our customers and communities
- Strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Acquire new customers by opening credit accounts and sharing loyalty benefits
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Opportunity to build community by joining one of our Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
