Retail Cosmetics Sales Associate, Oakridge - Flex
About The Position
Macy's is seeking a Beauty Advisor Flex, also known as a Cosmetic Sales Flex Colleague, to serve as a trusted expert for customers in all things beauty. This role involves creating a personalized and inspiring shopping experience that builds confidence and drives sales. The Beauty Advisor will act as an educator and beauty expert, offering advice, conducting product demonstrations, and providing tailored consultations, which may include makeup application and skincare recommendations. Maintaining deep product knowledge and staying current on trends are crucial for introducing customers to new items and innovations. A key aspect of the role is building lasting client relationships through consistent follow-up, virtual outreach, and personalized service to exceed expectations and achieve sales goals. The ideal candidate combines genuine hospitality, strong product knowledge, and a passion for beauty to ensure customers leave feeling confident, cared for, and eager to return. Colleagues are expected to be energized, make an impact, greet teammates warmly, and ensure the sales floor is clean and organized. They review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions. On the floor, they focus on the customer, creating personal conversations to build relationships and encourage repeat business. They maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting merchandise moves. They promote loyalty program benefits, ensure customers have everything they need, and end interactions with a sincere thank you. Service extends to supporting colleagues with honesty, care, and collaboration. Excellence is a continuous journey of daily improvement, pride in work, achieving sales goals, and learning from each other to deliver individual and store results. Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the first three fiscal quarters (February – April, May – July, August - October) and 60 hours during the fourth fiscal quarter (November – January). These minimum hours and weekend shifts may be subject to change.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules/procedures in English.
- At least 1 year of customer service or selling experience required.
- Standing for at least two consecutive hours.
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders.
- Reaching, including above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Responsibilities
- Serve as a trusted expert for customers in all things beauty.
- Create a personalized and inspiring shopping experience that builds confidence and drives sales.
- Act as an educator and beauty expert, offering advice, conducting product demonstrations, and providing tailored consultations.
- Conduct makeup application and skincare recommendations.
- Maintain deep product knowledge and stay current on beauty trends.
- Introduce customers to new items and innovations that match their unique needs and style.
- Build lasting client relationships through consistent follow-up, virtual outreach, and personalized service.
- Exceed customer expectations and achieve sales goals.
- Ensure the sales floor is clean, organized, and prepared for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
- Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations.
- Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
- Share Loyalty program benefits.
- Ensure customers have all they need and end interactions with a sincere thank you.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
- Meet minimum work hour requirements per quarter, including weekend shifts.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- Meet and surpass daily sales goals by delivering exceptional service.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
