Retail Cosmetics Sales Associate - Lancome, Florida Mall - Full Time

Macy's•Orlando, FL

4d•Onsite

About The Position

Macy's is seeking a passionate and knowledgeable Beauty Advisor to join their team. As a Beauty Advisor, you will be the trusted expert for customers seeking beauty advice, product demonstrations, and personalized consultations. Your role involves building lasting client relationships, driving sales, and creating an inspiring shopping experience. You will introduce customers to new products and innovations, stay current on beauty trends, and provide tailored recommendations. The goal is to ensure every customer leaves feeling confident and cared for, encouraging them to return. Beauty Advisors are responsible for maintaining a shoppable sales floor, refreshing displays, and assisting with merchandise. They also promote loyalty programs and credit accounts to enhance customer engagement and drive sales. Collaboration and continuous improvement are key aspects of the role, as colleagues support each other to achieve individual and store results.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
Must be able to read and understand employment policies and safety rules/procedures in English.
At least 1 year of customer service or selling experience required.
Talking, lifting, constant moving, standing, and reaching with arms and hands.
Standing for at least two consecutive hours.
Lifting at least 25lbs.
Stooping, kneeling, crouching, and climbing ladders.
Reaching, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

Greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
Maintain a shoppable space by maintaining the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed.
Share Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you.
Support one another with honesty, care, and collaboration.
Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
Understand and communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Meet and surpass daily sales goals by delivering exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice