Retail Cosmetics Sales Associate, Stanford Shopping Center - Flex

Macy's•Palo Alto, CA

4d•Onsite

About The Position

Macy's is seeking a Beauty Advisor Flex, also known as a Cosmetic Sales Flex Colleague. In this role, you will be the trusted expert for customers seeking beauty advice. You will create a personalized and inspiring shopping experience, acting as an educator and beauty expert. This includes offering advice, conducting product demonstrations, and providing tailored consultations for makeup and skincare. Your deep product knowledge and awareness of trends will help introduce customers to new items. Building lasting client relationships through consistent follow-up, virtual outreach, and personalized service is key to exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you will ensure customers leave feeling confident, cared for, and eager to return. Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February – April, May – July, August - October). During the 4th Fiscal Quarter (November – January), you will be required to work 60 hours during the quarter. The minimum number of hours may be subject to change, and a minimum number of weekend shifts may be required.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
At least 1 year of customer service or selling experience required.
Standing for at least two consecutive hours.
Lifting at least 25lbs.
Stooping, kneeling, crouching, and climbing ladders.
Reaching, including above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

Greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
Support one another with honesty, care, and collaboration.
Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
Understand and communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules/procedures in English.
Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Meet and surpass daily sales goals by delivering exceptional service.
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice