Retail Cosmetics Sales Associate, Newport Fashion Island - Flex

Macy's • Newport Beach, CA

3d • Onsite

About The Position

Macy's is seeking a Beauty Advisor Flex, also known as a Cosmetic Sales Flex Colleague, to serve as a trusted expert for customers seeking beauty advice. This role involves creating personalized and inspiring shopping experiences that build confidence and drive sales. The Beauty Advisor will act as an educator and beauty expert, offering advice, conducting product demonstrations, and providing tailored consultations, including makeup application and skincare recommendations. Staying current on product knowledge and trends is essential to introduce customers to new items that meet their needs. A key aspect of the role is building lasting client relationships through proactive outreach, follow-up, and personalized service to exceed expectations and achieve sales goals. The goal is to ensure every customer leaves feeling confident, cared for, and eager to return.

Requirements

• At least 1 year of customer service or selling experience required.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
• Must be able to read and understand employment policies and safety rules/procedures in English.
• Must be able to stand for at least two consecutive hours.
• Must be able to lift at least 25lbs.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Nice To Haves

• Flex Team Colleagues have minimum work requirements of 42 hours per quarter during 1st, 2nd, 3rd fiscal quarter (February – April, May – July, August - October.) During 4th Fiscal Quarter (November – January) you will be required to work 60 hours during the quarter. The minimum number of hours may be subject to change and minimum number of weekend shifts may be required.

Responsibilities

• Greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed