Retail Cosmetics Sales Associate - Prestige Beauty, Beverly Center - Full Time

Macy's • Los Angeles, CA

1d • Onsite

About The Position

As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return. Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. Throughout the day, they maintain a shoppable space by maintaining the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed to support a seamless customer experience. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• At least 1 year of customer service or selling experience required.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Serve as a trusted expert for customers regarding beauty products.
• Create a personalized and inspiring shopping experience.
• Offer expert advice, conduct product demonstrations, and provide tailored consultations.
• Introduce customers to new items and innovations.
• Build and manage a loyal client base through follow-up, outreach, and personalized service.
• Exceed expectations and achieve sales goals.
• Ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up-to-date on trends and promotions.
• Engage, educate, and sell with confidence.
• Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations.
• Maintain a shoppable space by maintaining the counter and sales floor.
• Refresh signage and pricing.
• Assist with merchandise moves as needed.
• Share Loyalty program benefits.
• Ensure customers have all they need.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed