Retail Cosmetics Sales Associate - Estee Lauder, Woodfield - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are the trusted expert customers turn to for all things beauty. You play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. This role involves serving as both an educator and a beauty expert, offering advice, conducting product demonstrations, and providing tailored consultations including makeup application and skincare recommendations. You are expected to have deep product knowledge and stay current on trends to introduce new items. Building lasting client relationships is central, proactively growing and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service to exceed expectations and achieve sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you will help customers leave feeling confident, cared for, and excited to return.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules/procedures in English.
- At least 1 year of customer service or selling experience required.
Responsibilities
- Begin each day energized and ready to make an impact, wearing a name badge with pride, greeting teammates, and ensuring the sales floor is clean, organized, and prepared for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
- Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
- Maintain a shoppable space by maintaining the counter and sales floor, refreshing signage and pricing, and assisting with merchandise moves.
- Finish Strong by sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
- Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- Meet and surpass daily sales goals by delivering exceptional service.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Opportunity to join Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
