Retail Cosmetics Sales Associate, Cherryvale - Flex

Macy's • Rockford, IL

18h • Onsite

About The Position

Macy's is more than just a store; it's a story that has captured hearts and minds for over 160 years. As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are the trusted expert customers turn to for all things beauty. You play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You will serve as both an educator and a beauty expert, offering advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends will allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You will proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you will help every customer leave feeling confident, cared for, and excited to return. Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February – April, May – July, August - October). During the 4th Fiscal Quarter (November – January), you will be required to work 60 hours during the quarter. The minimum number of hours may be subject to change, and a minimum number of weekend shifts may be required.

Requirements

• At least 1 year of customer service or selling experience required.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Responsibilities

• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meeting and surpassing daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed