Retail Coordinator/Key Holder

The TJX Companies, Inc.•Granby, CT

19h•Onsite

About The Position

TJ Maxx is seeking a Retail Coordinator/Key Holder. This role is an elevated extension of the Coordinator role, where Key Carriers alternate their duties based on store needs. They primarily function as Coordinators but can also act as Key Carriers, taking on leadership responsibilities for store operations. Key Carriers require open availability, including nights and weekends. The role involves modeling exceptional customer service, creating a positive customer experience, and promoting a culture of honesty and integrity. Key Carriers act as Manager on Duty, ensuring adherence to company policies and procedures, overseeing team tasks, addressing customer service issues, and coaching associates. They maintain accurate associate coverage, ensure operational procedures are followed, and communicate effectively with management and associates regarding priorities and progress. They also provide and receive feedback, partner with management on training, and ensure compliance with labor laws. Additionally, they promote credit and loyalty programs, support shrink reduction goals, and maintain a safe environment. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player, working effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem solving skills.
Able to effectively coach, delegate, and follow-up on multiple people/tasks.
Able to act quickly under challenging circumstances.
Capable of multi-tasking.
Superior communication and organizational skills with attention to detail.
1 year retail experience.
6 months leadership experience.

Responsibilities

Role models exceptional customer service.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Acts as Manager on Duty adhering to company policy and procedure.
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
Addresses immediate customer service issues and provides appropriate coaching to Associates.
Exercises discretion regarding customer service policies to satisfy customers.
Maintains accurate Associate coverage in service areas for a positive customer experience.
Ensures Associates adhere to all operational procedures.
Ensures opening/closing procedures are executed according to company guidelines.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Provides feedback, recognition and coaching to Associates.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.