Retail Coordinator Assistant

RCB Bank•Oologah, OK

4d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

High school diploma or GED
Minimum of three (3) years of experience in operations, customer service and/or human resources activities
Minimum of two (2) years of leadership experience
Strong decision making and problem-solving skills.
Excellent communication skills, both verbal and written.
Thorough knowledge of teller and CSR services and customer service/relations.
Excellent interpersonal and leadership skills.
Care about your community and have a desire to be involved.

Nice To Haves

Bachelor’s degree in related field or equivalent work experience
Previous experience in a Lead Teller role

Responsibilities

Supervise the Teller and CSR area as delegated by the Retail Coordinator.
Perform Teller and CSR duties when needed, providing excellent customer service and promoting bank products/services while processing transactions in accordance with bank procedures, regulatory, and legal compliance requirements.
Prepare Teller and CSR work schedules and assist Lead Teller with Teller audits.
Handle more complex customer issues that may be referred to a supervisor from the Lead Teller or other Tellers.
Provide ongoing training and support to Tellers and CSRs and assist Retail Coordinator with performance reviews and interviews.