Retail Consultant, Charlestown

Singtel Group • Charlestown, MA

8d • Onsite

About The Position

Optus is seeking a positive, customer-focused Retail Service Consultant to join their Charlestown team in a Part-Time capacity. The role involves delivering standout customer experiences, building strong product knowledge, and providing personalized solutions. The consultant will support customers with inquiries, contribute to a welcoming environment, and remain adaptable during busy periods. Optus emphasizes a collaborative culture with values of optimism, curiosity, integrity, and teamwork.

Requirements

• Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
• Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
• Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
• Team Spirit: You build strong connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.

Nice To Haves

• We encourage you to apply, even if this is something new to you! None of us fits every requirement, and we all learn, grow and develop together. This could be the excellent next step in your retail or customer service journey.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Benefits

• Competitive remuneration and access to exclusive discounts.
• $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• A paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
• Industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Inclusive paid parental leave (up to 14 weeks for primary caregiver).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed