RETAIL A+ COMPUTER TECHNICIAN

Micro Center•Rockville, MD

35d•$18 - $35•Onsite

About The Position

Micro Center is a leading computer and electronic device retailer. We are seeking self-motivated, results-driven Retail Computer Technicians. The role involves spending time at the Service Counter easing customer concerns, walking them through service options, and earning commissions. The remaining time will be spent in the shop diagnosing and repairing computer devices and communicating repair status to customers. We are passionate about customer service and developing long-term customer relationships.

Requirements

High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.

Nice To Haves

Apple certifications highly desirable.

Responsibilities

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store.
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions.
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors.
Assemble custom computers sold by our expert build-your-own (BYO) sales team.
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies.
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis.