RETAIL COMPUTER TECHNICIAN Starting at $18.00/hr.

Opportunities to•St Louis Park, MN

1d•Onsite

About The Position

Micro Center is a leading computer and electronic device retailer seeking self-motivated, results-driven Retail Computer Technicians. This role involves spending up to half the time at the Service Counter assisting customers with service options and building relationships, and the other half diagnosing and repairing computer devices in the shop. The position offers a base pay starting at $15/hour with productivity incentives that can increase hourly rates up to $18-$35, plus SPIFFs. There is also an opportunity for uncapped commissions at the service counter.

Requirements

High School diploma or equivalent
One-year related computer service repair or technical customer service experience strongly preferred
CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire
Excellent communication & interpersonal skills
Ability to multi-task and adjust priorities

Nice To Haves

Apple certifications highly desirable

Responsibilities

Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis