Rugs, Manhasset - Full Time

Macy's•Manhasset, NY

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

1-2 years of related experience is required
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Must be able to read and understand employment policies and safety rules/procedures in English
Must be comfortable communicating and collaborating with customers and colleagues
Must be able to meet daily sales goal challenges along with Client and Protection plan goals
Must be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Must enjoy meeting people, learning about them, and sharing information
Must be resourceful and eager to start a new venture and can adapt to changing priorities
Must be able to work on your own but are great with team dynamics
Must be able to handle electronic devices with no problem
Must be able to talk, lift, constantly move, stand, and reach with arms and hands
Must be able to stand for at least two consecutive hours
Must be able to lift at least 25lbs.
Must be able to stoop, kneel, crouch, and climb ladders
Must be able to reach, including above eye level
Must have close vision, color vision, depth perception, and focus adjustment
Must be able to frequently use computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Nice To Haves

Full-time colleagues are typically scheduled to work 30 or more hours per week

Responsibilities

Achieve sales goals
Promote protection plans
Manage return rates
Encourage customer engagement with our loyalty program
Support inventory and fulfillment activities within the department
Use technology to assist customers in visualizing purchases, placing orders, and comparing products
Stay current on product training through digital tools and vendor resources
Provide expert guidance and confidently address customer questions and concerns
Maintain contact with customers throughout the delivery process
Resolve issues to ensure customer satisfaction
Greet teammates with a warm hello
Help ensure the sales floor is clean, organized, and prepared for customers
Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions
Focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back
Follow up with clients to ensure customer satisfaction
Maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves
Share Loyalty program benefits
Make sure customers have all they need
End with a sincere thank-you
Keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience
Support one another with honesty, care, and collaboration
Strive to improve every day
Take pride in work
Achieve sales goals
Learn from each other to deliver individual and store results
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Be comfortable communicating and collaborating with customers and colleagues
Meet daily sales goal challenges along with Client and Protection plan goals
Acquire new customers by opening credit accounts and sharing loyalty benefits
Enjoy meeting people, learning about them, and sharing information
Be resourceful and eager to start a new venture and can adapt to changing priorities
Work on your own but are great with team dynamics
Handle electronic devices with no problem
Talk, lift, constantly move, stand, and reach with arms and hands
Stand for at least two consecutive hours
Lift at least 25lbs.
Stoop, kneel, crouch, and climb ladders
Reach, including above eye level
Use computers and other technology, including handheld equipment, cash register and ability to process register transactions

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice