Retail Commission Sales Associate - Fine Jewelry, Green Hills - Flex

Macy's • Nashville, TN

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and Macy’s clientele program, you build lasting customer relationships and work toward sales goals.

You promote loyalty and warranty programs, support inventory and fulfillment activities, participate in special events, and help ensure merchandise is secure, accurately presented, and impeccably maintained. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes reviewing goals, learning about new arrivals and promotions, assisting customers, maintaining an organized and shoppable space, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. Schedules include weekend shifts and depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to leverage product knowledge, participate in vendor training and events, use point-of-sale tools, and maintain accurate stock presentation, replenishment, and asset protection compliance.
• Ability to use clienteling tools, promote offers and product launches, participate in sales events, and stay current through training and vendor education.
• Ability to achieve sales, client, and protection plan goals and open credit accounts while sharing loyalty benefits.
• Ability to effectively use point-of-sale technology and digital tools.
• Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts.
• Participate in vendor training, events, ongoing training, and sales events.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and moves.
• Maintain accurate stock presentation, update signs and pricing, and support asset protection and merchandise security.
• Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
• Keep the sales floor clean, organized, and prepared for customers.
• Collaborate with teammates to support special events, operational excellence, and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed