Retail Commission Sales Associate, Southcenter - Full Time

Macy's • Tukwila, WA

3d • Onsite

About The Position

As a Selling Colleague at Macy's, you will be a key player in bringing the magic of the store to life. Your role involves providing outstanding customer service, meeting sales and Loyalty goals, and demonstrating superior product knowledge. You will create a welcoming shopping experience, maintain merchandise and stockroom standards, and assist with order fulfillment. Macy's offers a self-scheduling tool and opportunities to pick up additional shifts during peak times. Full-time colleagues typically work 30+ hours per week, and part-time colleagues work 12-24 hours per week, with hours dependent on business needs and availability.

Requirements

• Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partnership with the total team to drive sales and deliver the customer experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• No Education or Experience Required.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection.
• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
• Be proficient in POS systems including but not limited to Search and Send and My Client.
• Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own.
• Develop new business and expand client base through networking, suggestive selling and on the floor presence.
• Maintain department recovery standards; including fitting room go backs to standard, if applicable.
• Retrieve additional merchandise for customers as requested.
• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.
• Assist in inventory and markdown process.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Follows shortage programs and procedures.
• Perform these and other functions in an efficient manner, as directed by the Supervisor.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed