Seasonal Retail Commission Sales Associate - Fine Jewelry, Cielo Vista
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, learning about new products, sales goals, trends, and promotions, assisting customers, and maintaining merchandise processing, presentation, storage, replenishment, signs, and pricing. You promote loyalty benefits, provide attentive checkout service, and work collaboratively with colleagues. The role requires flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. The position is seasonal and commission-based.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, personalized customer service and build lasting customer relationships through consultative selling and the clientele program.
- Demonstrate product knowledge and educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands.
- Recommend products and assist with fittings and digital shopping tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
- Maintain accurate, secure, organized, and presentable merchandise, including updating signs and pricing and supporting asset protection compliance.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Prepare and maintain a clean, organized, and shoppable sales floor.
- Collaborate with teammates to support customers, communities, and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
