Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Dayton Mall - Part Time

Macy's • Dayton, OH

3d • $15 - $21 • Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• 1-2 years of related experience is required
• Talking
• Lifting
• Constant moving
• Standing
• Reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25lbs.
• Stooping
• Kneeling
• Crouching
• Climbing ladders
• Reaching, including above eye level
• Close vision
• Color vision
• Depth perception
• Focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions

Nice To Haves

• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities
• Can work on your own but are great with team dynamics
• Can handle electronic devices with no problem

Responsibilities

• Achieving sales goals
• Promoting protection plans
• Managing return rates
• Encouraging customer engagement with our loyalty program
• Supporting inventory and fulfillment activities within your department
• Using technology to assist customers in visualizing purchases, placing orders, and comparing products
• Staying current on product training through digital tools and vendor resources
• Providing expert guidance and confidently addressing customer questions and concerns
• Maintaining contact throughout the delivery process and resolving issues to ensure satisfaction
• Greeting teammates with a warm hello
• Ensuring the sales floor is clean, organized, and prepared for customers
• Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions
• Offering a warm welcome to customers, making eye contact, and creating friendly, personal conversations to create customer relationships
• Following up with clients to ensure customer satisfaction
• Maintaining a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves
• Sharing loyalty program benefits
• Ensuring customers have all they need
• Keeping in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience
• Supporting one another with honesty, care, and collaboration
• Striving to improve every day, taking pride in work, achieving sales goals and learning from each other to deliver individual and store results
• Meeting daily sales goal challenges along with Client and Protection plan goals
• Acquiring new customers by opening credit accounts and sharing loyalty benefits

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed