Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Woodfield - Full Time

Macy's • Schaumburg, IL

13h • Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• 1-2 years of related experience is required.
• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.
• Ability to process register transactions.

Nice To Haves

• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Can work on your own but are great with team dynamics.
• Can handle electronic devices with no problem.

Responsibilities

• Achieve sales goals.
• Promote protection plans.
• Manage return rates.
• Encourage customer engagement with the loyalty program.
• Support inventory and fulfillment activities within the department.
• Use technology to assist customers in visualizing purchases, placing orders, and comparing products.
• Provide expert guidance and address customer questions and concerns by staying current on product training.
• Maintain contact with customers throughout the delivery process and resolve issues to ensure satisfaction.
• Greet teammates and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome to customers, make eye contact, and create friendly, personal conversations to build customer relationships.
• Follow up with clients to ensure customer satisfaction.
• Maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting merchandise moves.
• Share loyalty program benefits.
• Ensure customers have all they need.
• Keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
• Meet daily sales goal challenges along with Client and Protection plan goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees