Retail Commission Sales Associate - Fine Jewelry, Francis Scott Key - Flex
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise processing and presentation, replenishing stock, updating signs and pricing, and supporting merchandise moves. You share loyalty benefits and provide a thoughtful customer checkout and farewell. Schedules include weekend shifts and may vary based on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
- Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and using technology.
Responsibilities
- Provide welcoming, personalized customer service and build lasting customer relationships.
- Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to recommend products suited to customers’ tastes, preferences, and budgets.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use clienteling tools to promote offers, product launches, and customer loyalty.
- Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
- Participate in vendor training, sales events, and ongoing product education.
- Support inventory, fulfillment, processing, organization, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, signage, pricing, and a clean, organized, shoppable sales floor.
- Collaborate with colleagues to support customers, special events, sales goals, and department operations.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
