Rugs, Burbank Town Center - Full Time

Macy's•Burbank, CA

7h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships by providing personalized service, demonstrating product knowledge, and helping customers find furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training using digital tools and vendor resources, offer knowledgeable guidance, and address customer questions and concerns. You maintain contact with customers during the pre- and post-delivery process and resolve issues to support a satisfactory delivery experience. Daily work includes preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and assisting customers, following up to ensure satisfaction, updating signs and pricing, supporting merchandise moves, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, client goals, and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move frequently, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers select furniture suited to their needs and lifestyles.
Achieve sales goals and meet client and protection-plan goals.
Promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise moves, and other departmental activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve delivery-related issues.
Keep the sales floor clean, organized, and shoppable by recovering the floor and updating signs and pricing.
Follow up with customers to ensure satisfaction and provide a positive shopping and delivery experience.
Collaborate with colleagues to serve customers and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice