Retail Collections Adjuster IV

Republic Bank•Louisville, KY

2d•Onsite

About The Position

The Retail Collections Adjuster IV is responsible for contacting and working with delinquent clients in assigned work queues to resolve delinquent loans, pursuant to policies and procedures which could include Secondary Market Requirements. This position may work with either bank portfolio loans or secondary market loans. Responsible for the first line of communication with escalated client calls as well as directly involved with Compliance, Audit, and testing components of Retail Collections annually.

Requirements

Minimum of 5 years credit collection experience required.
Minimum of 5 years in managing foreclosures and negotiating short sales required.
Proficient in Word and Excel, with previous collection experience.
Excellent verbal and written communication skills for proficient interaction/negotiation with clients, bank officers, and Sr. Management.
Highly organized, self-motivated, goal oriented, and work in a team environment.
Requires good analytical skills and strong sense of urgency.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Responsible for contacting clients for resolution of delinquent loans from 45 days past due through liquidation and will be the first line of communication regarding department escalated client calls.
Responsible for daily management of assigned queues.
Recommend to management legal action, repossession, restructuring or liquidation strategies, loss mitigation and property maintenance needs.
When needed, meet with clients face-to-face to gather a full understanding of the financial hardship causing the problem.
Comprehend complex collection issues, identify business impacts, and provide resources necessary to resolve them.
Responsible for handling inbound, outbound, and internal calls simultaneously.
Assist with documenting all processes and procedures in relation to collection efforts.
Assist in the data audit process of the Collections Monitoring Scorecard.
Work with the Legal and Compliance Department regarding new and updated procedural changes as well as assisting Management with other accounts in litigation.
Partner closely with cross-functional teams to identify efficiencies and enhancements regarding communication and streamlining manual processes as well as identify potential impacts of client experiences.
Identify/Analyze portfolio delinquency trends delivering results to Management.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.