DR-Retail Clerk/Retail Shift Manager

Seneca Gaming Corporation•Salamanca, NY

2d•Onsite

About The Position

The Retail Clerk is responsible for assisting customers in retail operations and may fill the position of Retail Shift Manager when needed. The Retail Shift Manager is responsible for the retail store operations and coat check on an assigned shift, adhering to Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives. This role involves managing gift shop/coat check operations, preparing work schedules, maintaining inventory, handling customer situations, assisting in hiring and training, and covering sales floor duties when necessary.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Two (2) years retail experience required.
One (1) year of supervisory experience required.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to walk and move through all areas of the casino.
Must be able to stand for long periods of time.
Must be able to stoop, kneel, reach, pull, lift, talk and hear.
Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to thirty (30) pounds of force frequently, and/or up to ten (10) pounds of force constantly to move objects.
Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Display merchandise neatly and in proper order.
Mark prices on merchandise.
Accurately operate cash register and balance bank at the end of shift.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Manage gift shop/coat check operations, including Retail Clerks and Coat Check Attendants, on an assigned shift.
Responsible for opening and closing stores.
Prepare weekly work schedules and assignments for the Retail Clerks and Coat Check Attendants.
May take on Timekeeper role, confirming hours worked for payroll.
Maintain records, run and submit reports as assigned.
Perform weekly inventory count of all stock in the stores to requisition needed merchandise from the warehouse.
Price mark store items as assigned.
Perform a monthly physical inventory for auditing purposes.
Handle difficult customer situations within limits of authority.
Identify and follow up on special ordering of merchandise based on supply and demand.
Assist in the hiring process, interviewing and offering an opinion on new hires.
Train, motivate, and assist in performance evaluations of Retail Clerks and Coat Check Attendants.
Cover the sales floor and register when needed.