Retail Business Manager

Rogers Communications • Montreal, QC

24d • Onsite

About The Position

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

The Retail Business Manager will be responsible for driving small business sales through all retail channels (corporate, dealer, partner) within their territory. This role focuses on providing store support, regional program management, and building local small business sales networks. Influencing mindshare in both direct and indirect channels is the core of this role, so an ability to work well with different channels and understand competing objectives within the channel is a key component to success.

Requirements

• Minimum of 5 years of experience in sales, preferably retail or B2B in the telecommunications industry.
• Account Executive experience with a proven track record of meeting or exceeding sales quotas.
• Experience working with a sales quota and commission structure.
• Highly motivated sales professional with experience influencing indirect partners is a huge asset.
• Strong organizational and time management skills to meet deadlines and handle changing priorities.
• Strong oral and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work in a fast-paced environment and under pressure with tight deadlines.
• Willingness to work flexible hours, including evenings and/or weekends during critical sales periods.
• Bilingualism (French and English) to communicate and maintain interactions with an French-speaking clientele on a regular basis.

Responsibilities

• Drive B2B sales growth through retail channels and build strong relationships with small business customers.
• Work directly with front-line staff and Regional Managers to ensure mindshare, competency, and support are available for our sales representatives.
• Liaise between head office and local teams to resolve pricing, marketing, and support issues.
• Communicate relevant information from head office to the front line and manage inquiries and escalations.
• Analyze sales reports to identify sales gaps and trends.
• Conduct sales planning sessions and execute tactical initiatives.
• Engage in store visits and communicate with head office to flag sales gaps.
• Work cross-functionally to achieve sales goals and provide onboarding support for new hires.
• Provide feedback on market offer performance and deliver sales coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed