Retail Business Manager

OSI Group•Aurora, IL

2d•Hybrid

About The Position

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers. The Retail Business Manager role serves as the primary coordination point between retail customers, sales teams, and internal operational functions to ensure successful onboarding, product launches, and ongoing execution across the supply chain and manufacturing network. This role ensures customer commitments are delivered consistently, proactively manages execution risks, and aligns internal stakeholders to support customer performance and long-term growth. By owning execution across accounts, this role enables sales teams to focus on growth while ensuring customers experience OSI as a reliable and execution-focused partner.

Requirements

5-10 years of experience in related field is preferred.
With experience supporting retail customers within food or CPG businesses.
Direct experience working with refrigerated or frozen retail product categories required.
Experience coordinating execution across supply chain, customer service, and manufacturing teams.
Strong cross-functional leadership and problem-solving capabilities.
Ability to manage multiple stakeholders and priorities in a fast-paced environment.
Strong communication and customer engagement skills.
Experience working with national and regional grocery retailers.
Experience supporting customer onboarding and product launch execution preferred.
Experience understanding of retail customer execution within refrigerated and frozen food categories.
Ability to coordinate cross-functional teams to deliver consistent execution and customer performance.
Strong problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced retail environment.
Excellent communication and stakeholder management skills, with the ability to influence teams without direct authority.
High level of ownership and accountability, with a customer-focused approach to delivering excellence.
Excellent proficiency in all Microsoft Office Suite Products.

Nice To Haves

Experience supporting customer onboarding and product launch execution preferred.

Responsibilities

Job manages a team, has authority to hire and performance-manage the team.
Role could potentially lead/supervise/manage 1+ employee.
Lead onboarding and setup of new retail customers and distribution centers.
Coordinate internal readiness to support successful customers and product launches.
Ensure smooth transition from business award to operational execution.
Act as execution lead once customer business is secured.
Serve as primary execution contact supporting retail accounts.
Ensure customer commitments are delivered consistently across internal teams.
Proactively identify and mitigate risks impacting service, supply, or customer satisfaction.
Coordinate activities across retail sales, supply chain, customer service, logistics, and manufacturing sites.
Drive timely resolution of execution or supply challenges impacting customers.
Ensure alignment between customer requirements and internal capabilities.
Partner with internal teams to ensure consistent communication and service delivery to customers.
Monitor execution performance and drive continuous improvement initiatives.
Support account teams in delivering strong customer experience and long-term partnerships.
This role has the responsibility to understand and places in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
Perform other duties as assigned.