Retail Business Analyst

Cracker Barrel•Lebanon, TN

1d•Onsite

About The Position

At Cracker Barrel's Store Support Center, the focus is on serving those who serve the guests. This role involves designing solutions, telling the company's story, and setting teams up for success, with the work making a daily difference. The company emphasizes pride in working together and fostering a sense of belonging. The Retail Business Analyst will be responsible for owning and improving the retail signage process, redesigning workflows for simplicity and scalability, and maintaining accountability for signage execution. The role also involves partnering with various teams (Technology, Data, Merchandising, Retail Operations, Content) to implement process and system improvements, leveraging analytics and AI-enabled tools for data support and optimization, and applying process improvement patterns to other retail execution workflows. Additionally, the analyst will design measurement frameworks for store layout variations, pilots, and A/B tests, and create standardized dashboards and reports for decision-making. Since 1969, Cracker Barrel has been a place for gathering, delicious food, and a warm welcome, growing into a place where folks can reconnect and feel at home, with over 70,000 team members nationwide.

Requirements

College degree preferred. Equivalent combinations of education and experience will be considered.
Two years of experience supporting retail operations, merchandising, or store execution processes is strongly preferred.
Strong process-thinking mindset with the ability to see how work flows across people, systems, and data.
Ability to analyze workflows, identify inefficiencies, and propose practical improvements.
Applied data literacy, including comfort working in Excel to analyze operational workflows and performance metrics.
Ability to collaborate effectively across cross-functional teams.
Strong analytical mindset with the ability to translate store‑level data into insights and recommendations.
Experience or comfort working with retail performance metrics related to merchandising execution, store layout effectiveness, and test measurement.
Skill in leveraging data visualization to communicate to various audiences
Ability to design simple but effective test measurement frameworks (e.g., control vs. test stores, pre‑/post‑analysis)

Nice To Haves

Familiarity with AI-assisted tools (e.g., copilots, automation, or intelligent validation tools) used to support operational efficiency is a plus.

Responsibilities

Own and continuously improve the retail signage process, including current-state assessment, future-state design, and ongoing performance monitoring.
Redesign workflows to be simpler, more scalable, and easier to maintain through automation and standardization.
Maintain accountability for select signage execution activities to ensure operational continuity and credibility.
Partner with Technology, Data, Merchandising, Retail Operations, and Content teams to implement process and system improvements.
Leverage analytics and AI-enabled tools to support data preparation, exception detection, validation, and optimization.
Apply established process improvement patterns to other retail execution workflows as scope expands.
Design measurement frameworks for store layout variations, pilots, and A/B tests to evaluate effectiveness across sales, shopper engagement, execution quality, and operational impact.
Create standardized dashboards and recurring reporting to support decision‑making, test readouts, and post‑launch evaluations.