Retail Brand Experience Assistant Sales Manager ( Georgetown, DC)

Avocado Mattress • Georgetown, DC

4d • Onsite

About The Position

Avocado is currently looking for a Retail Brand Experience Assistant Store Manager to be part of our team in Georgetown, DC. This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! Note on Location: You will be working on-site at our location in Georgetown DC. This is not a remote position. Note on Pay Transparency: The pay range for this role is $23.00 - $26.75 Hourly, plus potential monthly bonus.

Requirements

• Minimum of 1 year of retail or equivalent experience
• Must be comfortable taking phone and video appointments.
• Someone invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire towards ongoing self-improvement and professional development.
• Shows passion towards our brand’s values of healthy living, environmental awareness, and social responsibility
• Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Constantly operates a computer and other office machines such as printers and tablets.
• This role frequently communicates with other team members to update on the status of a task.

Nice To Haves

• store management or assistant management experience (e.g. at least keyholder)
• experience managing and training store employees is a plus.
• Mac and Google suite proficiency is also a plus!
• previous experience working for a brand with similar values is a plus!
• Café experience; training experience; experience running branded events is a plus!

Responsibilities

• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs / OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing your employees schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Provide the best customer service in the world!
• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist managing inventory of sellable products across all channels.
• Champion our brand's values and be willing to promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed