Retail Brand Associate ( Palo Alto, CA)

Avocado Mattress • Palo Alto, CA

22h • Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on green living, sustainability, authenticity, social responsibility, and exceptional customer experiences. They produce mattresses, bedding, apparel, and beauty products in California using natural and organic materials. Avocado aims to be the world's most sustainable brand, emphasizing certified organic products, luxury bedding, and quality furniture. As a mission-driven company, Avocado expects employees to uphold high standards of environmental and social responsibility and support sustainability initiatives. The company is a certified B Corp and Climate Neutral certified, donates 1% of revenues to nonprofits, uses GOTS organic certified products, powers factories with renewable energy, and is approaching zero waste. They also care for sheep and produce their own natural latex. The company is seeking a FULL-TIME Retail Brand Experience Associate for their Palo Alto, CA location. This is an hourly, non-exempt position eligible for overtime pay, with competitive pay and a monthly bonus. The role requires on-site work in Palo Alto, CA.

Requirements

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.
• The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Ability to adjust or move objects up to 50 pounds in all directions.
• Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Constantly operates a computer and other office machines such as printers and tablets.
• This role frequently communicates with other team members to update on the status of a task.

Nice To Haves

• Customer service or retail experience
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.)
• Experience tracking KPIs or Sales Goals
• Mac and Google suite proficiency
• Café experience
• Training experience
• Experience running branded events

Responsibilities

• Work with the team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise, staying up-to-date with all products and procedures.
• Bring a customer-centered approach to executing sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience.
• Record and relay recurring customer feedback and insights to internal teams (tech, marketing, design, product) to improve customer experience.
• Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
• Perform other duties as assigned.
• Engage in daily in-person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource.
• Assist the team with managing the daily workload of responding to customer emails.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees