Retail Brand Ambassador (Part-Time)

Related•West Palm Beach, FL

7d•Onsite

About The Position

Related Ross is seeking a Part-Time Retail Brand Ambassador to join their team. This role is responsible for greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors across multiple Related Ross Commercial properties. The Brand Ambassador sets the tone for the customer experience, drives foot traffic, generates interest in retailers and their offerings, makes recommendations, answers questions, conducts property walks to ensure standards are maintained, and follows up with customers. Additionally, this role will support the Sponsorship program by making food deliveries to tenant floors during lunch hours, requiring accuracy, efficiency, and professional rapport with tenant office managers. The Brand Ambassador will also be involved in curating meaningful customer experiences based on interactions and recording customer data for relationship building and future client opportunities.

Requirements

Superior intentional observation skills.
Hosting and anticipating guest and tenant needs.
Strong memory and/or organizational method for tracking customer preferences and names.
Self-motivating to incorporate changing priorities.
Exceptional verbal and written communication skills.
Impeccable phone etiquette.
Capacity to adapt and overcome challenging situations.
Build rapport quickly and effectively with customers and colleagues.
Strong critical thinking skills, particularly around problem solving.
Ability to continuously improve and seek growth.
Juggle technology and interpersonal communication seamlessly.
Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
Effectively incorporate coaching feedback.
Maintain a calm and professional demeanor while under pressure.
Possess technological skills to operate Microsoft Office programs and a variety of other platforms.

Nice To Haves

Minimum three years in service and/or sales industry preferred.

Responsibilities

Welcome and greet tenants, guests, visitors, and owners whether in the Office or at CityPlace
Generate excitement about Related Ross in those who inquire.
Model brand behaviors for coworkers, guests, and tenants.
Provide exceptional customer service by anticipating needs and remaining focused on the customer.
Conduct meaningful conversations to drive business into our Commercial spaces, including but not limited to restaurant reservations/ recommendations, sales conversions, etc.
Answer questions in story form regarding the buildings, neighborhood, or Related Ross development.
Develop strong relationships with coworkers, owners, and tenants.
Provide wayfinding details to guests and visitors.
Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
Develop of book of business.
Provide reports with anecdotal evidence of conversions.
Be aware of the impact of behavior on others.
Work as a positive team player to surpass individual and group expectations.
Collaborate with cleaning and maintenance staff to ensure the pristine condition of the property.
Welcome feedback and adapt behaviors as appropriate.
Monitor all spaces for cleanliness and general upkeep.
Enter work orders that may arise on the spot through our digital platform.
Uphold security guidelines and collaborate with security to prevent unauthorized entries.
Participate in customer experience huddles.
Assist with event execution, partnering with vendor teams as necessary.
Additional responsibilities as designated by management.
Support our Sponsorship program with food deliveries to tenant floors during lunch hours.
Organize and execute delivery orders with accuracy and efficiency.
Build professional rapport with the tenant office managers to conduct lunch deliveries with polished hospitality.