Retail Brand Ambassador, Fresno Fashion Fair - Part Time

Macy's•Fresno, CA

1d•Onsite

About The Position

Macy's is looking for an exceptional colleague to join their team as a Retail Brand Ambassador. In this role, you will drive sales by connecting with customers, sharing vendor product knowledge to upsell and suggest additional items, and cultivating a repeat clientele. You will serve as the expert for the vendor/brand/area you represent, regularly communicating customer needs and shopping patterns to leadership and the vendor community. You will also execute strategic merchandising initiatives and drive sales through events. Full-time colleagues typically work 30+ hours per week, while part-time colleagues work 12-24 hours per week, with hours dependent on business needs and availability.

Requirements

Minimum 1 year previous selling or retail experience required
Demonstrate ability to build relationships and convert customers into clients
Energetic and positive attitude
Possess vision and creativity
Self-starter, able to work independently and as part of a team; must have excellent time management skills
Ability to effectively communicate and present information to customers, peers, and all levels of management
Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Responsibilities

Provide an exceptional customer experience by ensuring the customer is always the priority
Greet customers, make product recommendations, and upsell
Serve as a liaison between designated vendors and the personal stylists and the store leadership team
Ensure sales floor is neat, clean, and properly signed for sales and markdowns
Create and implement best practices to drive sales, turn, and gross margin above company average
Build brand-specific clientele to support local marketing
Execute vendor and non-vendor events to increase sales
Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice