Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

ABC Home & Commercial Services•Austin, TX

14h•Onsite

About The Position

Friendly, outgoing individuals wanted to engage with customers, help schedule in-home consultations, and be part of a fun, team-focused environment. No cold calling. This role involves working inside Costco locations throughout the Austin area. The primary goal is to connect with customers and set appointments for in-home consultations for the custom installation or replacement of water heaters, water treatment systems, and HVAC systems. The ideal candidate will thrive in this role if they enjoy meeting new people, building rapport quickly, and creating positive experiences for every customer. They should be friendly, energetic, and approachable, with the ability to engage respectfully and persuasively with all types of people. ABC Home & Commercial Services is a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas, committed to supporting their team, serving others, and creating positive experiences.

Requirements

Naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations
Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events
Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude
Self-motivation and energy, bringing enthusiasm to every customer interaction and task
Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way
Prior experience in sales, marketing or customer service is preferred.
Strong organizational skills.
Must be capable of standing for long periods of time.
Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
Ability to work weekends with minimal supervision required - Schedule: Wed. - Sun. with Mon. & Tue. off.
Reliable transportation for travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
Must be willing to commute to all Costco’s in Austin AND surrounding areas.
Only seeking applicants local to the Austin area
Application is open for candidates that reside in the South/Central Austin & Kyle area.

Nice To Haves

Prior experience in sales, marketing or customer service is preferred.

Responsibilities

Connect with Costco members in a warm, approachable, and genuine way
Start conversations and build quick rapport in a busy retail setting
Share information about ABC’s home services (HVAC, water heaters, water treatment)
Representing and/or marketing the brands (and products/services) of the warehouse company (e.g., Costco), the manufacturing company (e.g., Lennox or EcoWater) and the service company (ABC Home & Commercial) in a highly positive, professional and courteous manner.
Always ensuring a positive impression of all companies and in all circumstances (even if the only exchange is a friendly “smile”).
Developing and maintaining a basic knowledge of product lines and services.
Documenting and/or updating customer records and interactions as required.
Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists.
Travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle).
Work alongside a supportive team while representing trusted brands

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including paid Gold's gym membership
Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)