Retail Branch Manager (Midlothian)

C&F Bank•Midlothian, VA

6d•Onsite

About The Position

The objective of this role is to manage and lead a branch office and its teammates to meet and exceed all revenue growth, customer experience, and risk mitigation objectives. The Branch Manager is responsible for the execution of the C&F Customer Experience strategies driven by our Focused on You brand to benefit customers, shareholders, C&F teammates, and the community. Branch Managers have accountability for account, loan, and deposit growth driven by new customer acquisition with concentration in small business. Branch Managers are also accountable for growing and retaining current customer relationships.

Requirements

High School diploma or GED is required
2+ years of successful management experience required
Strong interpersonal, organizational, time management, and communication skills, including business writing, presentation skills, and public speaking.
Business and consumer credit skills, including balance sheet/financial statement analysis strongly preferred.
Negotiating skills.
Results-orientation.
Demonstrated ability to be effective in business community networking, prospecting, and leadership.
Ability to communicate effectively with people at all levels.
Proven ability to acquire new customers to include prospecting, gaining meetings, and closing.
Must be able to travel to all Bank locations, including subsidiaries.
Must maintain reliable independent transportation for commuting and business-related travel.
Ability to provide your own transportation is required for this role.

Nice To Haves

Bachelor’s degree is preferred, preferably in finance, banking, or a related field
A combination of experience and education will be considered.

Responsibilities

Engages in business development activities leveraging existing customer base and solicitation of new business prospects.
Conducts thorough market research to identify trends, opportunities, and prospects.
Analyzes competition and market conditions to develop strategies for business growth.
Builds relationships with key centers of influence in the community.
Develops and maintains strong relationships with new and existing clients.
Conducts thorough research on the financial needs and goals of clients and prospects.
Generates leads through various means, including networking, outbound calling, online research, internal reporting, and referrals to gain meetings.
Builds and maintains a robust pipeline of potential clients using C&F tools and processes.
Initiates outbound calls to existing and potential clients to identify financial needs.
Builds collaborative, results-oriented relationships with prioritized internal partners.
Prepares and delivers effective sales presentations and proposals.
Negotiates terms and closes deals with clients.
Creates and implements strategic plans, promotional strategies, and activities to achieve revenue and growth objectives.
Identifies key business opportunities and potential partnerships.
Stays up to date with the organization's products or services to effectively articulate their value to clients.
Understands industry trends and how our offerings can address market demands.
Manages the branch's budget and expenses to ensure profitability.
Monitors and reports on financial performance, including tracking deposits, loans, and expenses.
Develops new deposit and loan business, provides a superior level of customer relations, and promotes the sales and service culture through coaching, guidance, and staff motivation.
Role models all elements of the C&F Customer Experience; uses C&F Customer Experience strategies to acquire new customers as well as retain and deepen current customer relationships.
Teaches, coaches, and holds direct reports accountable for performance of all C&F Customer Experience strategies: C&F Service Experience, C&F Service Recovery, C&F Relationship Review, C&F Active Site Leadership, and C&F Risk Management.
Serves as a leader in the business community by taking an active role in civic organizations, networking groups, and volunteerism for the purpose of strengthening the brand and growing the Bank.
Partners with Recruiting team to identify, acquire, grow, and retain top talent.
Minimizes turnover of high performing talent.
Conducts weekly coaching and feedback to direct reports to assess performance strengths and opportunities, identify root causes, and generate subsequent action plans to ensure accountability and skill development.
Provides informal/on-the-spot coaching to recognize skilled behaviors and improvements as needed.
Manages and oversees the rotation of branch staff to ensure that all team members retain a high standard of job knowledge, and participate in all branch activities, including transactions, sales, advising customers and marketing programs/events.
Monitors and tracks daily behaviors and progress toward sales goals and branch metrics.
Fosters a team problem solving/collaboration environment.
Conducts annual performance assessments with each direct report in a timely manner.
Develops actionable Personal Goal Plans (PGP) for each direct report.
Actively maintains talent management/succession plan; proactively identifies candidates as business need dictates and collaborates with Human Resources to develop.
Recognizes/rewards top performers based on performance and demonstrated behaviors.
Ensures individual and team knowledge/execution of all operational policies and procedures.
Manages non-credit losses, including teller differences, and out of balance situations.
Achieves minimum satisfactory audit rating on Pre-Audit Review and formal internal audit.
Owns monthly operational activity processes (BICR).
Manages past due loans and customer overdrafts to minimize loss exposure.
Adheres to the Bank’s information security policies and manages customer and Bank information appropriately.
Identifies and mitigates risks associated with the branch's operations.
Implements security measures to protect against fraud and security breaches.
Facilitates risk management/security meetings monthly.