Retail Branch Manager

HUB International•Hinton, AB

1d•Onsite

About The Position

We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.

Requirements

5+ years of insurance industry experience
Level 2 insurance licensing required
Demonstrated experience in a people leadership or branch management role
Experience working across organizational or functional boundaries
Strong analytical and decision-making skills with solid business acumen
Excellent relationship-building skills with a genuine client service orientation
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office

Nice To Haves

CAIB designation highly valued
Post-secondary education in Business Administration is an asset

Responsibilities

Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally
Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement
Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example
Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies
Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers
Monitor employee performance and provide regular reporting to regional leadership
Ensure receivables are current and branch administrative processes are running to standard
Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day
Maintain licensing in good standing, including attending continuing education as required