Retail Branch Manager
About The Position
The purpose of this position is to manage the daily loan flow of the branch and to work with department heads to maintain or increase the productivity and profitability of PRMI. Develops new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc. Develops a solid knowledge of PRMI products and offers the best mortgage products to match client needs. Reviews application information and requests required support documentation based on loan investor guidelines. Corresponds, communicates, and coordinates with applicants, in-house support staff, and outside service providers to facilitate timely closings. Carries out major assignments affecting business operations of the employer or the employer’s customers. Performs the following tasks in completion of major assignments if the retail branch manager is a loan originator: collects and analyzes information regarding the customer’s income, assets, investments, or debts; analyzes applicant data, credit, and collateral property value; determines which financial products best meet the customer’s needs and financial circumstances; provides advice to the customer regarding the advantages and disadvantages of available financial products; markets, services, or promotes the employer’s financial products. Remains current on local developments and trends within the real estate and mortgage industries. Improves the quality of production and sales. Ensures policies and procedures are being followed. Analyzes departments on a daily basis to ensure loan flow and production are being completed within required turn times. Maintains employee folders. Oversees how questions or complaints are handled within the branch. Places ads in the paper or online when needed. Trains loan officers. Manages leads and ensures that employees are following up with clients.
Requirements
- A minimum of 5 years of mortgage related experience.
- A minimum of 2 years of management experience.
- Experience using Encompass.
- Proficient in Word and Excel.
- Excellent customer service and organizational skills.
- Excellent written and verbal skills.
- Ability to multi-task with little or no supervision.
- Must be a team player and know how to help boost morale.
- Must be able to communicate clearly and effectively.
- Must be able to utilize a computer.
- Must be able to maintain a work schedule.
- Must be able to effectively perform in an office setting.
- Must comply with and adhere to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.
- Ability to work extended hours may be required.
Responsibilities
- Manage the daily loan flow of the branch.
- Work with department heads to maintain or increase the productivity and profitability of PRMI.
- Develop new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc.
- Develop a solid knowledge of PRMI products and offer the best mortgage products to match client needs.
- Review application information and request required support documentation based on loan investor guidelines.
- Correspond, communicate, and coordinate with applicants, in-house support staff, and outside service providers to facilitate timely closings.
- Carry out major assignments affecting business operations of the employer or the employer’s customers.
- Collect and analyze information regarding the customer’s income, assets, investments, or debts (if a loan originator).
- Analyze applicant data, credit, and collateral property value (if a loan originator).
- Determine which financial products best meet the customer’s needs and financial circumstances (if a loan originator).
- Provide advice to the customer regarding the advantages and disadvantages of available financial products (if a loan originator).
- Market, service, or promote the employer’s financial products (if a loan originator).
- Remain current on local developments and trends within the real estate and mortgage industries.
- Improve the quality of production and sales.
- Ensure policies and procedures are being followed.
- Analyze departments on a daily basis to ensure loan flow and production are being completed within required turn times.
- Maintain employee folders.
- Oversee how questions or complaints are handled within the branch.
- Place ads in the paper or online when needed.
- Train loan officers.
- Manage leads and ensure that employees are following up with clients.
- Assist in employee concerns.
- Track employees time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
