Retail Branch Manager - Exempt Employee

Opportunity Bank of Montana•Bozeman, MT

22h•Onsite

About The Position

This role is responsible for the overall management of a designated branch, ensuring compliance with all bank policies, procedures, and regulations. The manager will lead and develop branch retail personnel, promote superior customer service and a successful sales culture, and actively engage in customer relationship management and business development. The position also involves performing teller functions, opening new accounts, and managing branch facilities.

Requirements

Carry out the bank's vision and mission.
Minimum of 3-5 years of experience in retail banking or a related field.
Proven leadership and management skills.
Strong understanding of banking regulations and compliance.
Excellent customer service and sales skills.
Ability to manage a team and foster a positive work environment.
Proficiency in banking software and systems.
Ability to perform teller functions and manage a cash drawer.
Experience in opening new accounts (personal and business).
Knowledge of facility management, security, and opening/closing procedures.

Nice To Haves

Bachelor's degree in Business Administration, Finance, or a related field.
Experience with business development and marketing efforts.
Knowledge of cost control and budget management.

Responsibilities

Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees.
Responsible for day-to-day supervision and leadership including supervision and development of branch retail personnel.
Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations.
Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance.
Ensure that branch is operationally sound and achieves satisfactory audits.
Perform monthly, quarterly and semi-annual audit functions.
Actively promote superior customer service and successful sales culture through training, leading, and coaching staff.
Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service.
Recognize and refer cross-sale opportunities.
Respond to customer inquiries, and handle customer problems and complaints.
Counsel customers with special problems or those in disagreement with bank policies or procedures.
Perform all teller functions and have a cash drawer as necessary.
Responsible for opening new personal and business accounts, as necessary.
Responsible for facility management, including security, opening, and closing procedures.
Contribute to the overall profitability of the branch.
Implement cost controls, income generation, and branch marketing efforts.
Monitor expenses to ensure compliance with budget.
Engage in business development activities to maintain and expand customer relationships.
Perform other related duties as assigned.