Retail Branch Manager-Odessa

West Texas National Bank • Odessa, TX

3d • Onsite

About The Position

This position is responsible for overseeing Retail Branch operations and employee development. Candidate should be resilient, communitive leader who balances operational efficiency with team development and customer satisfaction.

Requirements

• Proven ability to manage, train, and motivate staff to deliver exceptional customer service.
• Clear, confident communication with Staff, customers, and corporate leadership to maintain consistent operations.
• Ability to remain calm under pressure, handle difficult customers, and adapt to changing daily, seasonal, or market conditions.
• Proactive problem-solving: Identifying issues such as poor performance and implementing corrective actions to improve performance.
• Customer focus: Prioritizing customer needs to drive brand loyalty and resolve issues promptly.

Responsibilities

• Overseeing Retail Branch operations and employee development.
• Managing, training, and motivating staff to deliver exceptional customer service.
• Maintaining consistent operations through clear, confident communication with staff, customers, and corporate leadership.
• Remaining calm under pressure, handling difficult customers, and adapting to changing daily, seasonal, or market conditions.
• Identifying issues such as poor performance and implementing corrective actions to improve performance.
• Prioritizing customer needs to drive brand loyalty and resolve issues promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed