Retail Boutique Manager - Philadelphia

Grace Loves Lace•Philadelphia, PA

1d•Onsite

About The Position

This is a Boutique Manager opportunity leading a team of Bridal Stylists in our Philadelphia Boutique. The role involves helping brides-to-be find their dream gowns and making their special day magical. Grace Loves Lace is a global leader in modern bridal with an e-commerce store and boutique network. They are seeking someone passionate about the bridal industry, customer service, and driving sales, who can act as a brand ambassador and build strong personal connections. Boutique Managers lead high-performing stylist teams by example, styling brides daily alongside their team, and ensuring the showroom meets and exceeds operational and sales performance expectations. Providing brides with a unique experience is the ultimate goal, requiring strong multi-tasking skills to deliver this experience personally and through the team.

Requirements

At least 2 – 3 years of previous experience in retail management or leadership position in a related field.
Previous experience in driving team sales KPI performance with a strong focus on customer service.
Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team to achieve targeted results.
Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best.
Ability to manage leave and roster management is essential.
High level of business acumen and financial decision making.
Previous experience with stock management, inventory processes and stock counts.
Ability to prioritize, delegate and manage multiple tasks and projects at one time.
Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service.
Impeccable presentation and written and verbal communication skills.
The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale.
The ability to learn quickly and retain information regarding new and existing styles.
Highest standard of attention to detail.
Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement.
Ability to manage, progress and resolve general showroom and housekeeping issues.
Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad.
Strong ability in managing appointment scheduling & completing data entry.
Unlimited working rights in the US.

Nice To Haves

Experience working in luxury fashion, the wedding or bridal industry is highly regarded.
Experience in using NetSuite is advantageous.

Responsibilities

Lead high performing stylist teams from the front by role modelling expected behaviours.
Style brides daily alongside their team.
Ensure the operational and sales performance of the showroom is meeting and exceeding expectations.
Provide brides a unique experience.
Multi-task to ensure the customer experience is delivered by yourself and the team.
Drive team sales KPI performance with a strong focus on customer service.
Achieve excellent sales results and exceed KPIs individually and in a team.
Lead a team with the ability to train, manage performance and develop individuals.
Manage leave and roster management to maintain showroom operational requirements.
Make high-level business acumen and financial decisions.
Manage stock, inventory processes, and stock counts.
Provide accurate recording of stock items and any issues to the Inventory team.
Prioritize, delegate, and manage multiple tasks and projects.
Prioritize a busy workload whilst also delivering a supreme level of customer service.
Build and maintain strong relationships with customers from initial consultation to closing the sale.
Learn quickly and retain information regarding new and existing styles.
Manage, progress, and resolve general showroom and housekeeping issues.
Communicate with brides, process sales, and engage in social media to promote brand/showroom recognition and engagement.
Complete data entry.

Benefits

Competitive paid employer contributions on Health Insurance Plan for eligible employees
30%-50% of product discounts for you, your direct family & friends!
Company Sponsored 401K Plan
Paid Parental Leave Scheme
A generous commission and bonus plan
Global career development and progression opportunities
Attractive paid annual leave (paid time off) entitlements
10 days of paid sick leave per annum (pro-rata for part-time employees)
Company supported Employee Assistance Program providing confidential and free counselling services and support
Work with a passionate, and driven team that know how to work hard and have fun doing it!
Work in our beautiful boutique that offer a peaceful yet luxurious private setting
Work with brand that holds ethical and sustainable manufacturing at its core
Continued development support and learning opportunities