Retail Baseball Ambassador

DICK'S Sporting Goods•Salem, NH

1d•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! The baseball ambassador is a technically focused role centered around providing a differentiated athlete experience specifically to baseball players. This individual will pull from personal experiences and industry research / trends to provide strong product recommendations that align to the athlete’s needs. Meets the athlete where they are in their baseball journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately and leveraging in store technology (e.g., HitTrax when applicable and appropriate) to gather data driven insights that in turn help inform recommendations. Leverages on-the-field expertise and/or baseball knowledge to provide recommendations that meets the athlete’s needs. Translates / aligns product technology to the athlete and the position(s) they play (e.g., material of the bats, glove size by position, etc.), contributing to and enhancing the athlete’s overall game day experience. Fully outfits athletes with appropriate product, equipment, and accessories to equip them for any occasion - from practice / training to game day. On occasion, participates in Diamond Sports Universities across the nation to test and learn new products in order to then share knowledge and insights with both teammates and athletes. Partners with store teammates by regularly utilizing training materials to educate others on new baseball-related products. Maintains merchandise presentation standards and signage of Baseball Department to Company standards as directed. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Takes an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned by management.

Requirements

1-3 years of Retail or Team Sports experience preferred, but not required
Ability to quickly build rapport with baseball players of all experience levels.
Actively involved in baseball-related activities (e.g., coaches, associated with or plays in competitive clubs, etc.).
Regularly builds upon strong foundational understanding of the sport by staying up to date on every aspect of the game (e.g., latest product technology, minor and major league players, etc.).
Ability to simplify insights when speaking with newer players.
Ability to build rapport with seasoned athletes by leveraging their on-the-field experience and/or knowledge of the game.
Leans on expertise of the game to understand and align the athlete’s needs to appropriate products (e.g., bats, gloves, training aides, etc.).

Responsibilities

Provide strong product recommendations that align to the athlete’s needs.
Create a tailored and unparalleled customer service experience for baseball players.
Adapt sales style appropriately and leverage in-store technology to gather data-driven insights.
Provide recommendations that meet the athlete’s needs using on-the-field expertise and/or baseball knowledge.
Translate and align product technology to the athlete and their position(s).
Fully outfit athletes with appropriate product, equipment, and accessories.
Participate in Diamond Sports Universities to test and learn new products.
Educate teammates on new baseball-related products.
Maintain merchandise presentation standards and signage of the Baseball Department.
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
Maintain confidentiality of all Company information.
Support the team across the store.
Perform other tasks as assigned by management.