RETAIL BARISTA

Sparrow•Lansing, MI

21d•Onsite

About The Position

This role is responsible for the preparation and delivery of services required to meet adequate requirements involved with feeding Patients, Guests, and Caregivers. The primary focus is on the preparation, sale, and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with an emphasis at Starbucks. This includes stocking, sorting, putting away items, accurate cash handling, ensuring correct charging for all items, cleaning and sanitizing equipment and work areas, and disposing of trash and recycling. The position also involves maintaining standards for quality, safety, sanitation, and communication, adhering to all safety practices, engaging in positive communication, and contributing to the goals of the department and health system. The role requires maintaining hospital standards, demonstrating exceptional customer service, and adhering to dress code and hygiene standards.

Requirements

Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
Demonstrated high standard of service skills, self-motivation, problem solving and time management.
Demonstrated advocacy of Food and Nutrition Services and the Health System.
Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers.
Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision.
Demonstrated written, verbal and communication skills.
Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality.
Proactive approach to problem solving.
Willingness to take ownership of projects and assignments.
Ability to maintain composure when busy and during times of increased stress.
Attention to detail.
Demonstrated ability to listen, take direction and respond productively to constructive criticism.

Nice To Haves

Previous food service experience.
Previous patient care experience.

Responsibilities

Assists in the preparation, sale and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
Stocks, sorts and puts away food, supplies, dishes and other items used by the department.
Performs accurate cash handling functions as assigned.
Ensures accurate charging for all items, for every guest, for every transaction.
Cleans and sanitizes equipment, work and storage areas thoroughly and accurately.
Disposes of trash, refuse and recycling.
Maintains standards for quality, safety, sanitation and communication.
Adheres to all safety practices and procedures.
Engages in positive and proactive communication with co-workers, guests, patients and other Caregivers.
Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
Demonstrates and encourages exceptional customer service.
Adheres to the established dress code and standards for personal appearance and hygiene.