Retail Banking Support Specialist

Equity Bank•Wichita, KS

7d•Onsite

About The Position

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

Requirements

High School Diploma or equivalent
2+ years Bank Experience required
Excellent interpersonal, verbal, and written communication skills
Ability to analyze, investigate and achieve results
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Ability to multitask answer phones, emails, and work on projects simultaneously
Capable of working with a team to determine solutions

Nice To Haves

2+ years Customer Service experience preferred

Responsibilities

Deliver support of operational, product, compliance, system and any other issues daily via telephone or email.
Develop and update retail operating procedures and intranet resources.
Partner with support departments and frontline retail associates to determine issues and needs.
Take ownership of issue and provide timely follow-up with associates, and management as needed.
Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues.
Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams.
Develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars.
Plan and conduct ongoing workshops to meet business needs.
Provide additional training support to other areas of the bank as needed.
Plan and conduct bank conversion training as applicable.
Periodic overnight travel to other Equity Bank markets required as needed. Travel is anticipated to be 10% during normal course of business; up to 80% during bank conversion planning and training.
Lead and complete projects as assigned.
Assist with development and rollout of new or revised products, services, procedures and protocols.
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
Complete periodic compliance training.
Regular and reliable attendance
Perform other duties as assigned or required