Retail Banking Supervisor

First Dakota National Bank•Sioux Falls, SD

1d•Onsite

About The Position

First Dakota National Bank is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This person supervises and coordinates activities of Tellers and Universal Bankers at their location. Supports and engages in the Bank’s philosophy for exceptional customer services and is responsible for building strong employee relationships through training, coaching and mentoring. Develops subordinates’ skills and encourages their growth, gives positive feedback and manages subordinates’ schedules. Responds to internal/external customer inquiries and provides support. Knowledge of Frist Dakota products and service is required along with strong organization skills, a high degree of accuracy, attention to detail, excellent communication skills, and ability to work well in a team environment.

Requirements

Knowledge of First Dakota products and service is required
Strong organization skills
A high degree of accuracy
Attention to detail
Excellent communication skills
Ability to work well in a team environment
Attributes include a positive attitude and good work ethic.
The ability to process a variety of tasks accurately and efficiently
The capability to maintain strict confidentiality
Comply with all Bank policies and procedures.
Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs.
Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities: mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition and constructive feedback to others
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Visionary - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design - Demonstrates attention to detail
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing - Uses time efficiently; Completes work in a timely manner
Problem Solving - Identifies and resolves problems in timely manner
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others

Responsibilities

Manages People - Balances team and individual responsibilities; Delegates work assignments; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members; Provides clear and concise oral and written communication; and facilitates the strategic goals outlined by Executive Management
Understand and able to perform Teller and Universal Banking Duties.
Assigns duties and work schedules to workers to ensure efficient functioning of department
Trains employees in customer service and banking procedures
Lead retail staff at their location by identifying opportunities and coordinating staff actions toward expanding existing relationship and identifying additional opportunities to increase profitable services per account and/or household.
Lead and coach retails staff in a manner that will help ensure a culture that promotes teamwork and a high level of employee morale.
Examines Tellers' reports of daily transactions for accuracy
Consolidates and balances daily transactions
Ensures supply of money for financial institution's needs based on legal requirements and business demand
Monitors and reviews financial institution's security procedures and control access to vault
Issues written and oral instructions
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Act in accordance with ‘First Dakota National Bank Customer Service Standards’ and provide exceptional customer service with every customer and employee interaction
Responsible for staff annual reviews and coaching sessions
Establish and update new hire training schedule; delegating training assistance as necessary and appropriate
Ensure customer confidentiality by all team members
Responsible for resolution to external customer contact escalation and customer complaints
Lead and be an active participant in all meetings and developmental training sessions
Adhere to compliance procedures and participate in required compliance training
Other duties as assigned