Retail Banking Specialist

First Bank & Trust • Vermillion, SD

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About The Position

The Retail Banking Specialist provides a superior service experience to First Bank & Trust guests by meeting and resolving transactional needs efficiently, developing and maintaining client relationships, and managing client needs. The role proactively recognizes opportunities and offers solutions while putting people first. The specialist also supports branch operations, helps clients understand the bank’s products and services, and monitors deposit and credit portfolios for quality and risk.

The position requires a high school diploma and at least one year of related experience, or equivalent. Candidates should have strong verbal and written communication, listening, and responsiveness skills, and be personable, empathetic, collaborative, and solution-oriented. Compensation is identified as Hourly Grade 3.

Requirements

• High school diploma and a minimum of one year of related experience, or equivalent.
• Strong verbal and written communication, listening, and responsiveness skills.
• Personable and empathetic approach to others.
• Collaborative working style.
• Solution-driven problem-solving ability.

Nice To Haves

• A general understanding of and aptitude for sales.

Responsibilities

• Provide guests with a superior service experience that reflects First Bank & Trust’s culture and community commitment.
• Develop, maintain, and grow profitable new and existing relationships while minimizing risk.
• Perform general teller functions, including processing deposits, withdrawals, payments, and negotiable items.
• Maintain a balanced cash drawer each day.
• Recognize and promptly report suspicious transactions.
• Assist with daily servicing of branch hardware, including ATMs and/or TCRs.
• Anticipate client needs and advise clients on solutions that benefit them.
• Assist with opening new accounts and establishing new relationships.
• Educate clients about the bank’s products, services, and processes that address client and community needs.
• Seek direction from the Retail Banking Supervisor and/or Retail Branch Manager to align daily work with organizational goals.
• Build relationships and collaborate with colleagues inside and outside the Retail business line to meet client needs.
• Monitor deposit and credit portfolios for quality and potential risk.
• Follow through on collection efforts when necessary, using legal means as required by Loan Policy and Guidelines.
• Follow FBT policies and procedures in the employee handbook.
• Follow compliance procedures and participate in required compliance training and meetings deemed appropriate by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED