Retail Banking Representative I

Peoples State Bank•Viroqua, WI

3d•Onsite

About The Position

This position will provide customers with superior and quality customer service while performing efficient and accurate transaction processing. Enhancing customer relationships by referring customers to new products and services and open new deposit accounts offered by the bank to achieve our customer’s goals.

Requirements

High School diploma or GED
Minimum of one-year related clerical/administrative experience or training
Detailed understanding of banking services and products.
Strong attention to detail, with a focus on accuracy and quality of work
Handle changing priorities in a deadline-oriented environment
Strong verbal and written communication skills
Outstanding customer service

Responsibilities

Perform teller transactions and process new deposit account requests
Perform additional responsibilities to include customer service requests such as processing stop payments, wire transfers, processing special instructions on accounts and processing account maintenance requests.
Open basic deposit accounts – consumer individual or joint accounts with POA or POD’s, Sole Proprietorship
Actively work with clients to identify current and future financial needs, and effectively offer solutions either directly or indirectly through referrals
Resolves customer complaints and overcomes concerns related to deposit account transactions
Adhere to bank policies and procedures
Adhere to compliance standards and regulations
Maintain confidentiality of customer information and activities
Promote and achieve accuracy and quality in branch work
Become proficient with job-related systems and equipment
Participate in the general upkeep and appearance of the Branch
Participate in available training opportunities
Understands and complies with Bank mission and vision.
Assist other branches during periods of staff shortage
May be included in a Saturday rotation schedule
Other duties as assigned